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A Career & Resumé Guide
by Keith Finkelstein

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About this Career & Resumé Guide

What To Do With Your Resumé Now That You've Got It

Researching Companies & Organizations

About This Career & Resumé Guide

This Career & Resumé Guide was designed with you, the job-hunter, in mind. Whether your hunt is for a career change, a way to do your own thing, more money, or less stress, this material is for you. Whether you are 60 years old and offering more than 40 years experience, or you're 16 and looking for your very first job, this book is for you. It is for all of us who have to earn a living.

The purpose and the contents of what follows is based upon personal learning and experience, professional studies, and application of fundamental principles which always work, always hold true. As a personal and personnel motivation counselor, I have been a catalyst in the lives of many people who have found their success. This material reflects the concepts of people such as Richard N. Bolles, author of What Color is Your Parachute, Arbie M. Dale, author of Change Your Job - Change Your Life, and my personal experience as a professional career strategist and business writer. My goal was to organize and condense this vital material into a quick study and a checklist to help you pilot your way to a fulfilling career.

This guide will help you put together a plan, because to win you must have a plan. To formulate your plan you must identify your skills, decide what you want to do and where you want to do it. After you have a plan, you must go for it. You must maintain good self-esteem, acquire a support system, and network to compete in today's job-hunt arena. Once you have a plan and the personal tools you need to build your career, you will need to market yourself.

Personnel placement experts generally agree that:

the resumé is 15 percent of the job-getting process,
the interview is 35 percent of the process, and
who you are represents the remaining 50 percent of the job-getting process

The portion of this text directed to your resumé is intended to help you produce your personal presentation . The importance of your resumé as the key to opening doors is greater than ever before, and because your resumé sends subliminal as well as direct messages, you must truly understand its value and place in your plan. This book will help you to create effective advertising for yourself.

This material was not written as a replacement to the works listed in the Suggested Reading chapter of this guide or any of the other great works devoted to personal and professional development. It is not the last word, but it is sound. I guarantee that you will benefit from the fundamental principles outlined in this guide, but you have to apply them to make them work.

Keith Finkelstein, December, 1995

Job-Hunting Tools

Less than 15 percent of available jobs are advertised. Employers have a constant influx of applications which eliminates the need for advertising for new employees. Therefore, the best way to become employed is to find yourself an employer, submit a resumé and follow-up with that employer on a regular basis. In this way, you'll be considered for openings before they are advertised, simultaneously indicating to the employer that you're hungry to work for him/her. This guide is designed to help you develop job leads and initiate an aggressive self-marketing campaign.

Resumé Facts

FACT:: Most employers demand a resumé before accepting any application, no matter what the job or pay!
FACT:: The interviewer hasn't the time to read the hundreds of applications received. So, for the FIRST CUT he/she skims them, giving them about 10 seconds each. To make the first cut your resumé must therefore be SKIMMABLE.
FACT:: For the next step, or SECOND CUT, the employer will give the remaining resumés 3-5 minutes. For this reading, the resumé MUST SELL YOU.
FACT:: The physical appearance of your resumé is IMPORTANT. It is the employer's first impression of you. From the moment your resumé slides out of the envelope, you are sending the prospective employer direct and subliminal messages about who and what you are. You cannot risk losing any edge with a sloppy looking or poorly written resumé.
FACT:: A resumé is a JOB HUNTING TOOL. Just as a master craftsman buys a quality tool and keeps it in shape, you should have a good resumé and keep it up to date.
FACT:: In job hunting, the resumé is your introduction. If the introduction fails, the job is lost. It is therefore imperative that your resumé be the best you can get.

Careful! You May Not Want To Write Your Own Resumé

Any professional writer would quickly nod in agreement that to write about a subject effectively, you have to be objective. You have to see the many facts and figures that describe your experiences for what they really are; a unique pattern of choices and accomplishments that qualify you for a number of jobs; the ones you're thinking about and probably others as well. Another reason that a good resumé is difficult to write yourself is because resumé writing is like any other writing job; to do it properly you must employ all the skills of the professional writer (researching, analyzing, organizing, writing, rewriting, and editing). Let alone abilities in layout, typing, and printing.

But isn't a resumé just a list of where and when you've worked or earned credits?

Your resumé can be just a list. Many are. But in today's frenzied job market, your resumé could have scores or even hundreds of competitors. Somehow, it must stand out in the crowd. The reality is that many apply and yet few are interviewed.

To compete today, your resumé needs to be much more than a list. To do its job of getting you noticed, remembered, and called in for that all important interview, it must not only inform, it must also SELL!

Your resumé, its accompanying cover letter and addenda, are marketing tools you use to sell your abilities and experience to prospective employers. That's why having a professional writer do the job makes such good sense. Your writer is going to be able to see you objectively. Your writer will be uninhibited and creative in presenting your qualifications. A professional writer is expert in the use of language and printed format to accomplish the objective; communicating with clarity and style to the employer you want to reach.

Who Needs A Professionally Written Resumé?

These days, anyone who can use a competitive edge. Students or recent graduates, recently retired or short-time military, anyone unemployed for any reason, or any ambitious person seeking career advancement. Virtually anyone and everyone seeking to market themselves successfully as an employee or as a consultant.

Someone out there is looking just for you! However, people won't hire you if they don't know that you exist. The resumé is only 15 percent of the job-getting process, BUT, if you don't take the initiative and get those resumés out there working for you, NOTHING WILL HAPPEN. The following approach makes more contacts faster and paves the way for good interviews (which makes it all happen).

Addendum Pages: The Other Necessary Self-Marketing Tools

Cover Letters

Whenever possible, present your resumé in person. Often, however, this is not possible; especially when you're trying to relocate to another area or are engaged in a very broad job search. In either case, you are likely to encounter the need for a cover letter (sometimes called a letter of application or letter of introduction). Whatever you call it, it is standard protocol to submit a cover letter with your resumé. One may also be used (in certain cases) in person to help get past the secretary in personnel. It is acceptable to use a generic cover letter for cold mailings (when you want to get on file for future consideration), but it is essential to write a specific cover letter for all known, specific opportunities. Several things must be kept in mind:

Whenever possible, direct your letter to a specific individual.
Typed letters are far more impressive and professional than handwritten ones.
The cover letter should tease the employer into reading your resumé and should therefore be dynamic but brief.
Make sure there are no typos or spelling errors!

The cover letter should contain three main paragraphs, consisting of the following information:

Opening Paragraph

Explain how or from whom you learned about the opportunity and identify the specific position you are applying for.

Summary of Skills

Briefly explain what qualifies you for the position you are seeking. Include a general description of experience, education, and perhaps a personal trait or two. Respond to an advertisement's listing of required skills directly.

Closing Paragraph

Make a direct request for an interview and indicate the enclosure of your resum� and other addenda.

References

Two approaches to submitting references:

1) Up front, along with your resumé: Most resumés have "References available upon request" typed at the bottom. This is perfectly acceptable. However, including a references page along with your resumé submission helps to make you stand out from all the rest; a subliminal push saying to the prospective employer Hey, check me out.
2) As a close to an interview: Very often an employer will request references. Even if he/she doesn't, it makes a great close to an interview; "Thank you for seeing me, Mr/Ms .........., and please feel free to verify my qualifications through my references."

Do not include references on a one-page resumé use that space to talk about you. On multi-page executive-level resumés or curriculum vitae, references should be a separate page. Also, your present employer needn't be contacted until mutual interest has been established with your prospective new employer.

Salary History

This is a necessary evil. When an employer requests a salary history, you must submit one or risk losing an interview because you couldn't follow instructions. Obviously, you don't want this information on your resumé because it may limit your salary potential. In the case of an executive resumé, the salary history should be a separate page when included in the presentation.

NOTE:
An attractive salary history -- one which shows growth throughout your career -- can be a very important and powerful part of your presentation (your salary history is your true track record of success, if it's a good one, take advantage of it.) Also, you have every right to expect a 15-20 percent pay increase in a lateral move (when you're bringing your expertise to another employer), especially if you've accrued seniority and other perks with your present employer. Your salary history will help define who you are.

Personalized Letterhead (Stationery)

There is no better way to maintain a professional image. All your cover letters, follow-ups, etc. should be on the same letterhead for uniform appearance. This puts you a cut above the rest of the applicants.

What To Do With Your Resume Once You've Got It

Spend some time researching which firms have the need for a person with your qualifications and those you would like to work for.

Do Your Homework

Find out the basic facts about employers, large and small. Check the library for business directories to get specific names and addresses. Read annual reports. Talk to people who work at companies which interest you. Keep track of your search. Be methodical. The more you know about a company or organization, the more effective you will be in the interview.

Identify a Key Person

Address your resumé to a live human being by name whenever possible. Make some phone calls. Find out the name of the decision maker, the person who can hire you. Don't be bashful about going to the top. Whenever possible, do not address your resumé to the Personnel Department.

Fine Tune the Cover Letter

Add a specific job title after the company's address and before the salutation (re: Production Manager position, etc.). Write a PS across the bottom (mentioning a mutual friend, reminding them that you've met, saying that you're answering an ad in a particular publication). Anything to personalize it further. Hand written memos, notes, PSs on a formal presentation can be extremely effective -- don't hesitate to add handwritten info on a typed page. For out-of-town employers, mention when you will be in their area for an interview.

Send It Out Flat

Use a 9" X 12" envelope rather than a business sized envelope so your resumé is unfolded, fresh looking.

Dealing with Application Forms

Many employers request you complete one, even if you're submitting a resumé. You will usually fill in the application form at the employer's place of business, so have your data at hand. Complete the application in ink and write legibly. Typing is best if you have access to the equipment.

Job applications often ask questions that may not be answered on your resumé. Fill out the application completely, however, it is usually OK to write "See Resumé" in the blank if your resumé answers the question. Submitting your resumé with the application presents a more distinctive and aggressive picture of you and your abilities.

Applying for Government Positions

Most city, county, state, or Federal agencies require their own application forms be filled out (i.e. the Standard Form 171 for Federal employment). The approach for filling out these applications is completely different than a resumé. Resumés are overviews of who you are; they should be designed to get you an interview. The SF-171 and other government applications are what you actually get hired from. Usually reviewed by a panel, applications of this nature must be highly detailed and completely accurate. Typed applications will get preference over hand written materials, and as always, neatness counts 100 percent. Unless specifically instructed not to, it is usually worth while to submit your resumé along with a government application form.

Follow-up After Submission of Resumé

Don't just sit around waiting. Allow a resumé at least 3-4 days to arrive and be read -- long enough to get there, but not long enough to cool off -- then call. Say who you are and then ask when they want to see you. If they didn't get your resumé, or can't find it, send another.

Another good strategy is to send a follow-up letter and resumé every two weeks until you get a response. Remember, nobody intentionally hires quitters. Persistence pays off. Companies have created positions for people who demonstrate the ability and tenacity to follow-through.

In a highly competitive employment market, the person who achieves the highest level of recognition and communicates a hungry attitude has the best chance for employment. Diligent follow-up is one of the most effective ways to draw attention to yourself as less than 1 in 300 persons take the time to do so. You should use a follow-up letter in these instances:

To verify receipt of your resumé and repeat a request for an interview. If you've mailed or presented your resumé and haven't heard anything for a couple weeks, submit a follow-up letter and another resumé as a reminder. "Since I have yet to hear from you, I would like to ensure your receipt of my resumé by sending another..." This is a great way to let the employer know that you're very interested in working for him/her without being too pushy. Keep good records of your mailing campaign so you know when to send these letters.
To update your application file with current info or a new resumé.
As a thank-you after an interview and to reaffirm your interest in the position

Post-Interview Thank-You Letters

Each interview opens the possibility for some good results. Your follow-up letter should capitalize on every positive development and compensate for any missed opportunities or negative elements. To write this kind of letter effectively you must make careful notes immediately after your meeting on what happened in the interview.

Make and USE an interview form for this purpose. In particular, note:

the names and titles of people you saw, or hope to see on your next visit;
the areas of your experience which seemed to be of most interest to your interviewer;
the principal areas of his/her expressed needs and interests; and,
the things you feel you should have talked about, but didn't.

Remember, less than 1 in 300 applicants do this, so your letter is certain to get some extra attention. Make good notes after the interview, noting items that seemed of special concern to the employer. Use these notes when you write your follow-up letter; it lets the employer know you were paying attention. Take this opportunity to mention special qualifications you forgot to mention during the interview and to reiterate your interest in the position.

General Principles for Thank-You Letters

Thank the interviewer for what he or she did/promised/indicated.
Reiterate your specific abilities and relate them to his/her particular needs or interests.

Play back the high points of the interview.
Re-emphasize those areas that you think impressed your interviewer.
Add emphasis to areas where you felt you may have initially undersold yourself.
Include new information that occurred to you after the interview.
Cite motivational interests of yours that you may have overlooked.
Restate the status or conditions at interview's end.

Ask for and confirm actions.
Utilize fully every positive factor that you noted.
Avoid unnecessary verbiage -- be terse and to the point.
Make open-ended statements (if possible). In other words, make statements about yourself which raise more questions about you. Positive questions the prospective employer would like YOU to answer.

For example: "... and while at the Framus Company I developed a cost control procedure that reduced shrinkage by 15 percent..." A statement like that raises the question of "how did he do it." The reviewer is compelled to talk to you.

Constructing Your Thank-You Letters

(INTRODUCTORY PARAGRAPH)...

I enjoyed our recent conversation regarding the possibility of my coming to work for you as a (______________). We discussed the (_____________)'s job description and responsibilities. As I mentioned, this job description is very close to the one I had at my last employer and exceeds the minimum job specifications I require in order to be challenged by my work.

RELATE TO NEEDS (2nd PARAGRAPH)...

Another similarity is the territory I would be responsible for. I've spent the last four years calling on commercial accounts in most geographic locations where I've been assigned. I could hit the ground running.

NEW INFORMATION (3rd PARAGRAPH)...

I don't believe I mentioned that (_________) and I know I could employ these same skills for your company (etc., etc., etc.). (Remember: use open-ended statements.)

CALL FOR ACTION (CLOSING PARAGRAPH)...

As you can see, I am really interested and feel well qualified for the (_____________) position. If you require any more information, I will provide it to you. I look forward to talking with you again.

Keep Notes

Make a log book with at least one page for each organization you are targeting for employment. (Paper is cheap, but lack of information can be costly.) The job-getting process can take months (even years with many large orprestige companies). Keeping track of your progress can pay off big time once you do get that all-important interview.

Interview forms should be prepared for each company targeted. Complete a pre-interview to assure that you do your homework prior to the company visit.

The post-interview form is equally important because it gives you a system for effective follow-up. KEEP YOUR INTERVIEW NOTES CURRENT with dates, names, and the nature of your conversations.

Dealing with the Form Letter

Earlier, I briefly discussed the extended period of time it can take to get an interview or job with a large organization. A first response from major organizations usually comes in the form of a generic letter or post card from personnel and reads something like:

We have received your resumé and request for employment and have reviewed you qualifications. At this time we do not have any openings available, but we are impressed with your qualifications. We will keep your resumé on file for six months... (etc. etc. etc.)

At the risk of sounding cynical, I will tell you what you already suspect; the chances of your resumé remaining actively on file with an organization are nil unless YOU KEEP THAT FILE ACTIVE. It is imperative that you follow up. Send a thank-you letter to the person who sent you the form letter. State that you will keep them updated as to any changes in your career status (change of name, address, telephone, job, etc.). Any excuse at all to send an updated resumé (with appropriate cover letter reminding them that you are on file) should be seized upon. Don't forget to notate all updating correspondence in your career-search log.

Remember, persistence pays off. Show a company that you have the tenacity to follow up and follow through and they will keep your file active. Then, when you finally do get that interview, and they open your file and see a series of updated resumés and associated correspondence, YOU WILL BE THE PERSON THEY HAVE BEEN LOOKING FOR!

Quality, Not Quantity

The most effective job search strategy is a quality search, not a quantity search. Sending 25 resumés to 25 companies will usually be a waste of postage and time. Instead, target five or six companies and go for them with both barrels. Following the procedures outlined in this guide will ensure your success as a job-hunter.

The On-Going Job Search

Once you have a good job it is easier to find a great job.

Unemployment carries a stigma which is hard to overcome. Even if you were the top producing sales representative for a Fortune 500 company, but are currently unemployed, a prospective employer is going to wonder what's wrong with you. Therefore your resumé should always read ...To Present in its chronology or employment history section.

On your way to the perfect job you may have to take an interim position. Any position is usually better than no job at present, even if it's on your resumé for only a short period of time. An interim position can also reinforce your responsible nature and/or attitude to get ahead.

Career Insurance

Stay in the job market... Stay in the job market... Stay in the job market...

I cannot stress this enough if you really want to climb that ladder. I call it CAREER INSURANCE! Send out 20-25 resumés every year. Go on five or six good job interviews every year. You're not going to make all the money you can make unless you know what you're worth... You're not going to work in the best possible environment unless you find it... And remember... ANYTHING CAN HAPPEN TO YOUR JOB!!! Companies go out of business, companies get bought and sold with new managers and personnel being brought in to replace the un-needed managers and personnel of the bought-out company, sales territories get cut in half (especially if YOU made too much money last year), personality conflicts can develop (the single biggest reason people leave employment), etc., etc., etc. Just think about some of the horror stories you've heard... Get the picture?

Keep your resumé current and keep it in circulation. You can negotiate a job and turn it down, go back six months later and renegotiate. What you are doing is keeping your feelers out, making contacts, building a network, covering your _ _ _.

To help illustrate one of the advantages of staying in the job market, here's a scenario that anyone can relate to: Bob goes to his employer and asks for a raise...

(Bob): "Uh, boss, my car is broken down and the rent just went up. I've been with you for over a year now. How about a raise?"
(Boss): "Gee, sorry, Bob, but I'm paying you all I can afford right now. Maybe after the first of the year."

END OF DISCUSSION!!!

On the other hand, Charlie has stayed in the job market, gone on some interviews, and has RECEIVED SOME JOB OFFERS. Charlie goes to his employer (could be Bob's boss, too) and asks for a raise...

(Charlie): "Boss, I've had an offer up the street for $5,000 a year more than I'm making here... Let's talk!"

You can bet Charlie's employer is going to sit down and talk. If Charlie's boss doesn't want to come across with more money, better perks, a promotion, etc., Charlie HAS AN OPTION. Is the picture getting clearer now?

Stay in the Job Market
Keep Your Resumé Current
Keep Your Resumé in Circulation

Reducing Lead Time

As a rule of thumb it takes one month per ten-thousand dollars of income to secure a suitable job. If you wish to earn $30,000 a year, it will take three months... $50,000 a year, five months, etc. By keeping your resumé circulating you reduce this lead time substantially.

Your Mindset

With a current position on your resumé, and your resumé in constant circulation, your mindset should be that you're not looking for a job; rather, you are exploring career opportunities. This mindset, or attitude, will greatly increase your self-confidence -- a factor which will directly improve your performance in the interview, on the job, and in your personal life as well.

The Law of Supply and Demand

The Law of Supply and Demand dictates that when something (or someone) is in demand, it is worth more than something that is not in demand. By staying in the job market -- going on interviews, getting job offers, etc. -- you increase the demand for YOU. When you are in demand YOU ARE WORTH MORE! Yes, it's that simple.

Researching Companies & Organizations

The Informational Interview

An informational interview is a good way to explore possible careers. First identify a field you would like to know more about. Then look through the yellow pages or classified ads, or think of an office whose business you are familiar with. Call and:

Identify yourself
Say that you are a student in a career planning course and would like to speak to someone in reference to this particular occupation.
Could he/she spare 15 minutes for a few questions?

Hints:

Don't use the word interview.

Make it clear that you are seeking information and not a job interview.

Be excited about their career/business!

Try to get an appointment to see the person -- you can then evaluate the work environment, manner of dress, and worker attitude directly.

Tip:
Do take your resumé with you. Anything can happen!

Questions You Should Ask

General Occupational/Job Description

What is your job title? What other titles might persons in your occupation hold?
What is the nature of your work?
What are your duties during a normal working day?
What is your work environment like?
What is the salary structure in your occupation?
What advantages do you see in your occupation? Disadvantages?

Personal Factors

What sort of person would enjoy your occupation?
What type of person would not be satisfied in your occupation?

Preparation

What background is required for this occupation? (education, experience, etc.)
Is there more than one way to prepare for this occupation?

Opportunities

Are there opportunities for promotion in your occupation?
Would you have to change occupations in order to advance your career?

Interviewing Skills

Now that your resumé (15 percent of the job-getting process) has done its thing, you face the next 35 percent of the process, the interview, where you (the remaining 50 percent of the process) put it all on the line. This section deals with the interview and is designed to help you not only be ready to interview, but to actually be in control of the interview. There are only so many questions, both direct and abstract, that can be asked about you and your experience. Work on the material presented here and you will consistently interview well. Remember, you don't flunk an interview by failing to answer any ONE question, you fail an interview by being grossly UNPREPARED.

Attitudes and Behaviors

There are many things an employer looks for in an employee. The following is a list of these things. In the course of an interview it may be wise to emphasize those things that apply to you. You might be able to casually drop them in the interview if the opportunity arises, if not, you can use some of these in your concluding remarks.

Employers Favor An Employee Who...

Accepts criticism
Is careful in work
Accepts change
Is interested in growing and advancing
Is cheerful
Keeps his/her mind on the work
Gets along well with others
Is polite
Makes good decisions
Can be relied upon
Is hard working
Remains calm
Is eager
Is honest
Has a good sense of humor
Can work without being supervised
Can begin something by him/herself
Uses good judgment
Can lead others
Is faithful to his/her work
Behaves in an adult manner
Is neat
Is patient
Comes to work on time
Comes to work regularly
Cares about quality of his/her work
Has respect for supervisors and coworkers
Believes in his/her own ability
Is serious about his/her work
Is willing to improve

Preparing for the Interview

Find out the exact time and place of the interview. Write it down and keep it with you.
Get the full name of the company straight, along with address.
Be certain you have the interviewers full name, and find out how to pronounce it if it looks difficult.
Complete your research on the company interviewing you. You really should have done this by now, but MAKE SURE you do before you go to the interview.
Prepare your questions before you go in for the interview.
Bring a small note pad and plenty of pens or pencils. (DO NOT take excessive notes during the interview, it will appear is if you are not paying attention. Make your notes IMMEDIATELY AFTER the interview.)
Plan to arrive at the designated place at least 15 minutes early.
The essentials of neatness and cleanliness scarcely need to be mentioned.
Clothes - your good taste is your best guide. However, don't over dress (in other words, don't wear a three-piece suit for an interview as a technician). It may be worthwhile to go to the company's employee parking lot or main lobby and observe what is being worn. Dress as if you already fit in..
If you use an aftershave lotion or perfume, wash your hands after applying so the scent will not transfer to the interviewer's hands. DON'T wear too strong a scent.
Each of the above suggestions is meant to be helpful, but it would be a mistake to become so unduly worried over too many details. In general, be friendly, honest and sincere and you will make a good impression.

During the Interview

NERVOUSNESS - It's normal for many people to be nervous in an interview. Experienced interviewers discount a certain amount of nervousness, but do try to avoid doing things with your hands that might make a tremor obvious. Your interviewer wants to hire you if you have something definite to offer his company and if he thinks you will fit into his organization.
Greet him/her by name as you enter the interview room and be sure of the correct pronunciations. Ask the receptionist or a secretary how to pronounce an unusual name.
Take your cues from the start. If the interviewer moves to shake hands, do so, wait until offered a chair to sit down, etc., etc., etc.
If the interviewer shakes hands with you, use a firm grip, a limp fish handshake will make a bad impression. However, don't try to prove how strong your grip is by grabbing his/her hand and mashing it.
Don't chew gum. And don't smoke unless invited to do so (and even then it's better not to).
Keep following his/her lead. Don't answer with just yes or no. On the other hand, don't take the interview away. Be concise.
Be prepared for at least one surprise question when you enter the interview. Although we will cover trick questions in greater detail shortly, some classics are:

What can I do for you?
Tell me about yourself.
Why are you interested in this company?

Be prepared for a few personal questions, such as "What is your father's occupation?"
Sit up in your chair and look interested at all times.
Look the interviewer directly in the eye -- keep doing it from time to time throughout the interview.
A few interviewers like to do most of the talking, and judge you by your actions -- the interest, comprehension, and the intelligence you show.
Make sure that your good points get across to him/her. The interviewer won't know them unless you tell about them. But try to appear factual and sincere, not boastful and conceited.
Even if the interviewer does much of the talking, remember that you can lead him by asking questions which will call in turn for a question you want to answer.
Most interviewers will follow a rather simple question and answer formula. If such is the case, your ability to answer quickly and intelligently is of great importance. A frank answer, even if it seems a little unfavorable to you, is better by far than an exaggeration which may tangle you up in the next question.
Be prepared to give an answer to the question, "What do you plan to be doing 10 years from now?" The purpose is to find out your ambitions, ability to plan ahead, and the soundness of your thinking.
Never make a slighting reference about a former employer. If something went wrong, suggest that at least some of the blame must have been your own.
Conduct yourself as if you are determined to get the job you are discussing. If coy, or if you act as if you don't give a damn, nobody will hire you.
Try to avoid giving the impression that you have come in to look over the possibilities, and that you are not sure what it is that you want.
Show the interviewer that you are interested, that you do appreciate the opportunity he/she is giving you.
Ask definite questions about his/her company.
Stick to the subject at hand.
If you are asked if you've been fired -- and you have been -- frankness, again, is the answer.
If you get the impression that the interview is not going well and that you have already been rejected, don't let your disappointment show. You may be considered for a later job.
Don't take notes during the interview.
You may be asked why you left your last couple of positions. Return to school... better pay... more responsibility. These are all acceptable answers.
What about salary? Many people believe that an applicant has to ask as much as the traffic will bear -- or more -- in the hope of gaining a bargaining position, and that the company will offer as little as they can. The interviewer may not choose, unfortunately, to tell you what he/she has to offer. You may be asked what your salary requirements are. "I am more interested in a job where I can prove myself, than in a job where the only reward is money" is a safe response.
Don't be discouraged if no specific offer/wage is discussed.
Most interviews last between 20-30 minutes. A glance at your watch will tell you if your time is almost up. Don't go on talking and talking.
Be certain to thank the interviewer for his/her time and consideration.
IMMEDIATELY AFTER THE INTERVIEW, while it is still fresh in your mind, write down the salient points discussed for your all important thank-you letter.

Questions You Will Probably Be Asked

The purpose of the following list of questions is not to provide you with pat answers (there are none), but to acquaint you with the usual and off-the-wall inquiries that you will receive in an interview. Only you know the answers to questions directly related to your experience and background; once again, be honest. As for the off-the-wall questions; once you become familiar with these, you won't be taken by surprise. Remember, your poise and how clearly you answer an abstract question may be used by the interviewer to determine how well you stand up in possible panic situations on the job.

Why do you want to work here?

(This is the most commonly asked question at the beginning of an interview. It is the main reason you did your homework on the company. You had better not tell the interviewer... "Uh, well, I need a job." Recite some facts and statistics about his company. Show that you really are interested.)
Tell me about yourself.

(This is the second most common opening for an interview. Your poise and delivery are being scrutinized. "Uh, well, there really isn't much to say" won't get it here. You should have a one-minute canned speech about yourself. Write an outline from high school to the present. Remember, it isn't what you say, it's how you deliver.)
Why are you available? or Why are you considering a change?
What are some of your accomplishments?
Whom can we contact for references?
Do you have plans to continue your studies?
Why have you changed jobs so frequently?
How have you helped sales/profits/cost reductions, etc.?
What are your primary interests? (money, power, prestige, challenge, etc.)
What things are most important to you in your job?
Would you rather work with words or figures?
What career goals have you established for yourself in the next five to ten years? How do you plan to achieve them?
What motivates you most?
Do you work well under pressure? Can you give an example?
What are significant problems you have overcome and how?
How much responsibility do you like?
What important things should we know about you that your resumé didn't mention?
What type of position would you be happiest with?
What jobs have you held? How were they obtained and why did you leave?
Why did you choose this particular field of work?
What do you know about our company?
What qualifications do you have that make you feel that you will be successful?
How much money do you need to make?
How much money do you hope to earn in five years?
Why do you think you would like this particular job?
Do you prefer working with others or by yourself?
What interests you about this position?
Do you have any recommendations from previous employers?
What interests you about our product/service?
Is routine work OK with you?
We have very strict rules on hours and leaves, is that OK with you?
Do you plan to stay in this area or would you relocate if we needed you somewhere else?
What is your major strength?
What is your major weakness?
Do you have an analytical mind?
What books have you read lately?
Do you plan on getting additional training?
What are your child care plans?
What types of people seem to rub you the wrong way?
Have you ever taught anyone how to accomplish a task?
What jobs have you enjoyed the most? The least? Why?
What are your own special abilities?
What job in our company do you want to work toward?
Would you prefer a large or small company? Why?
Do you like to travel?
What do you think about overtime work or being on-call?
What advantages and disadvantages do you see in this job?
What have you done which shows initiative and willingness to work?
What would you change about this company?

Some Questions You Should Ask

The following questions are a sample of what you have every right to ask, depending upon the type of position you are applying for. Remember, you are interviewing the company as much as they are interviewing you. But BE GENTLE!

Do you offer any programs or support in my continuing education?
What is your benefits package?
What opportunities are there for advancement?
Is there a cost-of-living (or other pay increase) program?
Why are you looking for someone outside the company?
Can you draw an organizational chart so I can see where I fit?
How many people have held this job in the last 5 years?
Was my predecessor promoted?
What do you like about this company? (CAREFUL!)
How are people appraised in your company?
What are some of the company's future plans?
Who owns the company? (You should know this if you did your homework.)
What is the single biggest problem facing the company now?
Do you have any questions about my qualifications?
Tell me about the person who supervises this position.

If you are applying to a large company, it is likely that your interview will take place in a personnel office by someone who may only have a cursory knowledge of your job skills. As early as possible in the interview, ask to meet the person who would be supervising you or taking advantage of your skills, and ask to see the environment you would be working in.

An Interview Check-List

Know about the organization, its objective, functions, standards, its products/services. How big is the company? How old? Is it a Fortune 500/100? What is its annual percentage growth rate? How many people does it employ? What states does it operate in? etc., etc., etc. (DO YOUR HOMEWORK!)
Present yourself in a positive manner.
Stress the positive aspect of your possible association. Show that you would be an asset to their organization.
Dress CORRECTLY (don't over dress), with hair combed and out of your face.
No smoking.
Be ASSERTIVE and show that you are truly interested in the position.
Start high in terms of salary, working down to your requirements. Be willing to negotiate, however, and have in mind the minimum salary that you will accept.
Try to keep your name in front of them as much as possible. In the form of a resumé, cover letter, reference sheet, salary history, etc.
Make sure the interviewer is aware that you are concerned with what you can do for his organization, and not only what they can do for you.
Know why you have chosen this particular job to interview for.
Know exactly what your skills are in regards to the specific position you are seeking.
What problems does this organization/industry have that your skills can help solve?
Look like a PROFESSIONAL at the interview.
NEVER volunteer negative information about yourself.
Make sure their time the position starts is the same as when you will be available to start work.

Resumé Writing

As I stated in my introduction, this text is designed to help you put together your resumés in collaboration with a professional writer. None- the-less, I'm certain that many people are compelled to write and produce their own curriculum vita. The material in this and the following section should be helpful to you either way you decide to go; it represents the latest thinking in resumé science and art. Review Some Facts About The Resume in the first chapter -- and keep this additional fact in mind...

Your resumé is not a piece of paper about you.

Your resumé is you on paper.

Format and Style

In this text, format means the physical layout and appearance of the product (i.e., margin and tab settings, line spacing, etc.). Style refers to content related matters such as chronological vs. functional, and grammar, punctuation and the use of personal pronouns, buzz words, etc.

Choosing a format is, for the most part, a matter of personal preference. My primary suggestion is to keep a clean look by using a minimum of tab settings. Too many different indentations can interrupt eye-flow, slowing down the scanning process.

The style of your resumé, however, is a more complicated matter. Since the resumé is a reflection of an individual, and individuals vary endlessly, there is no best style. Any given individual may also find advantages in different styles based upon the scope of the job search and how many different career objectives he or she is pursuing.

Resumés on the Internet

The increasing use of resumé data bases complicates the issue of style even further. More and more prospective employers are surfing the net for current resumés, in virtually all career fields, as a means of reducing their human resource costs while at the same time improving their access to potential employees.

Buzz Words, Job Related Summary Statements, Miscellaneous Ideas

The material provided in this section is taken from Summaries of Qualifications I have used over the years that have produced excellent results for my clients. Feel free to use these with whatever changes you need to make to suit your purpose. It should help you make your resumé and career related correspondence more dynamic.

Summaries Of Qualifications / Synopsis Statements

Business Administration and Management

Administration/Management

Screening, hiring, training, and disciplining employees... Budget administration, monitoring expenditures, inventory control, and purchasing equipment and supplies... Coordinating office functions... Preparing/reviewing documents: contracts, proposals, bids, etc... Implementing or establishing policies and procedures... Maintaining pertinent records... Assessing needs and establishing work priorities... Assuring compliance with company regulations and established practices...

Administration

Able to evaluate, initiate, and implement policies and procedures... Screen, hire, train, and discipline employees and evaluate performance... Knowledgeable in OSHA, EEOC, and other agencies/regulations... Can prepare or review documents: contracts, proposals, bids, etc... Ensure compliance with company policy and established practices...

Management

Operate well in wide span of control - can direct a variety of line/staff managers and personnel... Monitor expenditures and maintain pertinent records... Assess needs and establish work priorities... Train and schedule personnel... Control inventory, purchase equipment and supplies... Assure compliance with regulations...

Office Management

Establishing policies and procedures for office staff and record-keeping... Assessing needs and establishing work priorities... Purchasing equipment and supplies... Hiring, training, and supervision...

Purchasing

Assessing needs and setting up purchasing systems and procedures... Conducting market surveys to determine best sources of supply... Establishing good communication lines with vendors... Soliciting bids and negotiating contracts... Follow-up on deliveries... Negotiating best possible terms for quality merchandise...

Financial Management

Strategic planning and budgeting... Mergers and acquisitions... Micro-macro economics... Capital formation and SEC reporting... Banking relations and cash management... Management information systems... Operational/financial auditing...

Accounting

Knowledgeable in full range of accounting functions including: international accounting; consolidations; analyses and reconciliations; taxes; payroll; customer billing; vendor payables; cash disbursements; internal control of cash transactions; multi-corporation books; fixed assets depreciation scheduling; and converting manual systems to computer...

Credit & Collections

Extensive background in running credit checks on businesses and individuals... Credit authorizations... Assertive collection of accounts/leases due... Collection of accounts past-due... Making recommendations for assignment of collections... Updating client/leasee records...

Contracts Administration

Soliciting bids, conducting pre-bid conferences, and opening, reviewing and awarding bids... Pre-work conferences and briefings... Monitoring contract progress... Determining work completed for pay or job-cost accounting... Ensuring compliance with labor laws, pricing proprieties, plans and specifications...

Quality Assurance

Performing and directing all quality assurance activities associated with products manufacturing... Maintaining close working relationships with QA representatives, and collecting/disseminating appropriate daily data, forms, shift log sheets, etc... Compiling quality assurance data for reports, charts, records, and/or presentations, and maintaining computerized and hard-copy filing system... Use of word processors to write a variety of correspondence: letters, endorsements, memoranda, reports and tabular materials... Acting as timekeeper, and processing/validating time and attendance records... Requisitioning supplies, publications, reproduction services, and office equipment...

EEO Compliance

Investigate charges of discriminatory employment practices (filed under Title VII of the Civil Rights Act of 1964, as amended by The Equal Employment Opportunity Act of 1972)... Analyze complaints and determine the direction of investigation... Develop outlines or plans of inquiry to obtain specific facts... Interview charging party(ies) and prepare affidavits recounting charges... Interview respondents and apprise them of the charges against them... Meet with company officials, employee groups, and labor union officers to gather additional evidence and data... Visit facilities to review personnel records, policies, and practices, and to observe environments in which alleged discriminatory acts occurred... Knowledgeable in employment procedures, labor laws, agency rules, regulations, established guidelines, and precedent cases... Have developed and maintained a productive relationship with State and local government, unions, industry, trade, business, and civic officials... Strong public speaker to groups and organizations, providing information concerning the role of EEOC...

Food & Beverage, Hospitality, Food Service Management

Hotel Services/Sales

Introducing and managing programs designed to increase ADR and OR... Assessing needs of guests... Developing new convention/party business... Assuring guest satisfaction...

Restaurant/Food & Beverage Operations

Scheduling and coordinating functions for restaurants including assessing needs in relation to projected volumes... Purchasing foods, liquor and beverages... Developing budgets and negotiating contracts... Setting up and maintaining financial controls... Coordinating service to ensure quality and maximum coverage... Establishing and ensuring conformance with cleanliness, security, quality, and other standards and procedures...

Restaurant/Food & Beverage Personnel

Developing methods for improving quality of service through selection of personnel and standardization of training procedures... Training programs for all levels through managers... Assessing organizational needs in terms of cost-efficiency and effective operations... Planning and implementing personnel procedures for optimum utilization of facilities and staff...

Restaurant/Food & Beverage Public Relations/Marketing

Planning and implementing methods for creating positive public image... Generating business by direct contact and personal rapport with organizations and individuals... Utilizing communications skills in motivating people to achieve objectives... Heavy involvement in planning methods for satisfying guests and customers including services such as conventions, banquets, and large dinner parties... Solving customer problems and ensuring good relations...

Food & Beverage Management

Offering extensive, highly successful experience in the food and beverage service industry, reinforced by keen administrative, organizational, and detail/follow through competencies... Knowledgeable in placement of displays and overall shelf appearance for maximum appeal and exposure... Determining placement of stock in relation to traffic... Storage of perishables... Monitoring balance between stock availability and need... Planning special promotions and sales... Inventory management... Organizing work schedules... Screening, hiring, and training personnel... Able to learn new styles of cooking and competent in creating and maintaining clean, healthy work environment... Implementing new menus and recipes... Assuring customer satisfaction...

Corporate Communications/Public Relations

Corporate Communications

Skilled at conducting public affairs programs, community relations programs, and internal/external information programs... Broadcast and print media relations... Capable of effectively researching, preparing, and disseminating information to the public to create a positive image... Strong public speaker...

Editing/Writing

Expert in production of all types of written materials and publications... Directing/supervising research and reporting staff... Editing reading-grade-level to suit target audience... Tactful liaison with authors/writers in explaining and justifying major language or organizational changes in their material... Preparation of camera-ready copy-art... Training junior editors/writers on style, formats, etc...

Marketing/Sales

Sales

Assessing needs of customer... Planning effective demonstrations for highlighting advantages of a particular product or service... Increasing sales with established customers through introduction of new product lines... Developing new business... Follow-up on product delivery and use... Assuring customer satisfaction... Closing...

Sales Management

Analyzing annual needs, creating forecasts, setting quotas and planning budgets... Recruiting, hiring, and training new sales personnel... Knowledgeable in OSHA, EEOC, and other agencies/regulations... Can prepare or review documents: contracts, proposals, bids, etc... Implementing motivational programs and counseling sales personnel in areas of weakness... Planning promotional campaigns... Monitoring expense accounts... Assuring conformance of all activities with company policies and established practices...

Technical Sales

Knowledgeable and experienced in sales of electronic and mechanical equipment, components, and systems... Training customers and providing customer support...

Marketing

Conducting analyses of potential areas for new development... Monitoring competition to assure appropriate pricing... Planning advertising promotions... Creating new packaging designs... Planning new images and selecting appropriate media for marketing... Research... Data collection...

Retail Management

Determining needs and establishing schedule priorities... Inventory control... Security monitoring... Sales record-keeping... Stock allocation... Fixturization... Planning budgets... Screening, hiring, training, and discipline of employees... Ensuring conformance of all activities with company policies and established practices... Assuring customer satisfaction...

Merchandising

Maintaining appropriate balance between display stock and inventory... Planning attractive displays... Determining placement of products in relation to traffic...

Travel Agent

Promoting sales of tours, cruises, travel packages, etc.... Developing packages and promotional campaigns... Public presentations to community groups and companies... Mailouts... Customer relations... Office management and administration... Maintaining pertinent records... Billing... Planning travel itineraries for individuals or large groups... Implementing procedures for international transportation of equipment and live animals... Negotiating lodging and transportation arrangements... Helping clients with questions on passports and entry/exit visas...

Importing Operations

Thorough knowledge of import regulations... Conducting business via Telex and International Letters of Credit... International Rates of Exchange... Import finance and law... Exceptional skills in buying/trading goods and services at all levels of industry from individual artisans to major manufacturers... Good communication skills with people of diverse backgrounds and cultures... Experienced traveler world wide and willing to travel as required...

Product Development/Marketing

Developing new designs according to market demand... Coordinating specifications with domestic and overseas manufacturers... Creating necessary art work and fact sheets to aid in product sales...

Institutional Trading

Trading mortgage back securities (FNMA, FHLMC, GNMA), Treasuries, Municipals, Euro Dollars, and CD's to savings and loans, banks, pension funds, and life insurance companies... Obtaining new accounts through cold calling... Maintaining a national account base...

Institutional Mortgage Trading

Selling mortgage back securities, residential and commercial loans in the secondary market... Developing national account base including banks, savings and loans, pension funds, and life insurance companies... Attending National Conferences to maintain good public relations with accounts and to recruit new accounts...

Personnel/Human Resources Development/Counseling

Instructor/Trainer

Planning and conducting classroom or in-service training programs... Writing performance objectives... Pre/post testing of personnel... Assessing skill levels... Selecting prepared materials and planning methods for evaluation in relation to general training objectives... Interfacing with technical staff to create effective training curricula...

Counseling

Assessing individual's needs and offering options for positive behavior and individual growth... Utilizing techniques including role playing, gestalt, transactional analysis, and behavior modification... Can provide crisis intervention, referral services, and follow-up... Capable of administering and/or teaching courses ranging from remedial to complex technical curricula...

Science/Technology/Medicine

Production Control

Assessing needs and planning schedules... Setting up machines and equipment... Analyzing production flow to determine most effective setup and utilization of personnel and materials... Monitoring production to assure quality standards of final product... Ensuring conformance to safety procedures...

Industrial Engineering

Excellent experience in managing technicians and engineers in industrial, commercial, and institutional applications including computers, electronics, communications equipments and plant management.... Contract administration, bid estimating and preparation... Job Cost accounting... life cycle cost and energy use analysis... Technical service for sales support... Strong problem solving and troubleshooting skills...

Diet Therapy

Experienced in all aspects of institutional/medical food service, diet planning, and nutritional medicine... Establishing production controls and standards concerning quantity and quality of foods... Assuring sanitation conditions... Interfacing with medical staff to ensure proper menus and therapeutic diets... Dietary rounds to patients to determine food preferences and satisfaction... Conducting initial consultations and follow-up with patients and recording chart data...

Computer Sciences

Analyzing, selecting, or designing high-level programs for business and technology... Writing user manuals in simple, easy to understand language... Designing and setting up systems hardware based upon long term growth goals... PC networking and mainframe interfacing... Selecting and purchasing equipment... Programming Quality Assurance... Using computers for data management, analysis, forecasting, and communications... Supervising and training personnel in use of computers and peripheral equipment...

Pharmacy Specialist

Qualified to compound, label, and dispense prescription and non-prescription drugs... Interpreting prescriptions for accuracy, and to determine content and any possible incompatibility... Safeguarding chemicals, biologicals, and controlled substances and ensuring their proper storage... Mixing intravenous admixture solutions... Filling unit dose medication orders... Performing general pharmacy tasks, using and maintaining pharmacy equipment, and stocking/rotating supplies...

Oral Surgery Technician

IV Certified... Skilled in the latest Osteotomy and Maxillofacial Surgery room techniques... Ability to explain complicated pre-operative and postoperative instructions to patients at a level of easy understanding...

General Dentistry Technician

Assisting in Four-Handed dentistry techniques... Radiographic Spectroline/X-Rays... Biopsies, extractions, fillings, prophylaxis, etc... Preventive dentistry counseling to increase patient awareness of proper oral hygiene...

Medical Office Administration

Using computers for data management... Maintaining files and records... Setting appointments... Purchasing equipment and supplies... Good patient contact/relations manners...

Respiratory Therapy Director

Responding to all codes and providing patient care... In-service trainer, administrator, and supervisor... Quality Control/Quality Assurance - inspecting all work performed by staff, reviewing or developing procedure manuals and practices, writing and evaluating staff performance reviews... Can provide valuable budgetary input, order equipment and supplies, and control inventory... Will nurture team spirit and maintain a highly professional working environment...

Medical/Surgical Nursing

Managing the care of patients on Medical/Surgical floor... Maintaining, monitoring, and implementing safe blood transfusions, IV therapy; dressing changes; medications by mouth, IV, IM; insulin injections... Assessing patients' status, monitoring for changes in condition and contacting the physician... Transcribing M.D.'s orders and charting on all patients... Accepting responsibility for additional patients when necessary.... Implementing and monitoring Heparin, TPN, and chemotherapy pumps... Assisting at Code 30's and providing post-mortum care...

Trades/Clerical

Administrative Assistance

Planning travel itineraries, arranging lodging for meetings/conventions... Setting up and managing daily schedules, appointments, etc... Balancing checkbooks, maintaining paperwork and the general ambience of executive offices in a professional and productive fashion...

Bookkeeping

Knowledgeable in full range of bookkeeping functions including: P & L and balance sheets; AR/AP; cash disbursements; coding; posting and checking invoices, purchase and sales ledgers, general ledger; journal entries for input into computer; updating journals; preparation of management fees; bank reconciliations; internal control of cash transactions; multi-corporation books; and converting manual systems to computer...

Clerical Skills

Word-processing and typewriting... Transcriptions... Excellent telephone techniques and client contact skills... Strong writing skills... Researching... Use and maintenance of all modern automated office equipment...

Quality Control/Quality Assurance

Inspecting all work performed in shop or in the field for compliance with plans and specifications... Analyzing processes and establishing best inspection procedures... Fully knowledgeable in industry standards, applicable MIL-Specs, and use of precision measuring instruments, gauges, and tests equipment... Documenting and reporting inspection processes as per required procedures... Maintaining appropriate files and records of inspections...

Inventory/Warehouse Operations

Experience in large scale warehousing, storage, and distribution operations... Planning and managing materials handling systems... Setting up and maintaining files for a wide variety of items... Expert in the handling and storage requirements of perishables, explosives, and caustic materials... Ensuring safety and security... Performing and managing inventory audits and accounting procedures...

Maintenance Management

Troubleshooting equipment, building, and grounds... Inspecting for wear-and-tear, corrosion, etc... Quality Control and safety inspections... Negotiating contracts, and scheduling and supervising repairs, replacements, and renovations... Good rapport with government and building officials to expedite permits, licenses, etc... In depth knowledge of HVAC, electronic controls, electrical and mechanical systems...

Construction Engineering

Extensive experience in commercial construction... Knowledgeable in plumbing, electrical, HVAC, and troubleshooting and assessing these building components...

Heavy Equipment

Trained and skilled in the safe operation of conventional and hydraulic cranes, loaders, dozers, graders, backhoes, trenchers, heavy trucks, and an assortment of special purpose construction equipment...

Erector

Experienced in erecting steel towers, antennas, radar and communications structures, underground conduits, aerial and buried cable systems, and conventional construction methods... Highly skilled with all types of hand and power tools including gauges and test equipment associated with guy wire rigging and tension on aerial structures... Able to maintain vehicles, equipment and tools in a neat and organized manner... Competent "monkey man" and willing to perform high-climbing work... Reading and interpreting blueprints, schematics, and specifications...

Construction Related Skills

Reading and interpreting plans and specifications... Setting up and using instrument levels, theodolites, and construction lasers... Planning and laying out jobs, supervising crews on site... Ensuring compliance with plans, specifications, OSHA and safety requirements, and established good practice...

Painter

Experienced in all aspects of painting for residential, commercial, and industrial applications... Using and maintaining professional tools and equipment such as airless applicators... Interpreting plans and specifications including MIL-Specs, and providing Quality Assurance... Experienced in all categories of surface preparation including sandblasting, sanding, and chemical treatments... Background includes custom mixing and selection of coatings for varied environmental requirements...

Aircraft Mechanic

Carrying out comprehensive repairs and maintenance, and performing routine maintenance, inspection, removal, and installation of all components... Experienced with airframe and control surfaces, power plants, hydraulic and pneumatic systems, electrical systems, fuel systems and fuel bladders, wheels, brakes, and landing gear, and flight controls... Qualified in all ground operations including flagging aircraft, fueling (including pressurized fuel tanks), servicing liquid oxygen, starting aircraft with auxiliary power units... Setting up and maintaining technical libraries... Ensuring compliance with safety and established operating procedures...

Electronics Technician

Offering training and experience in troubleshooting and repair of advanced electronic equipment to the component level... Reading and interpreting blueprints, schematics, and specifications... Utilization of digital testing and calibration equipment... Setting up shops, benches, and mobile repair facilities... Interfacing with design engineers and other technical staff on complex systems... Setting up and maintaining technical libraries and parts departments... Providing technical support to sales staff and after-sale support to customers...

Installer

Installing, modifying, removing, or relocating electronics and fiber-optic equipment, cables and associated racks, conduits and terminals... Pre-installation material inventories... Fabricating, assembling, connecting wired and fiber-optic components and sub-assemblies in accordance with standard installation practices... Serviceability checks... Commissioning equipment, tuning, adjusting and aligning to obtain maximum operating efficiency... Maintaining shop and mobile test equipment, tools, and safety devices in proper working condition...

Personal Data/Personal Attributes

Neat, professional appearance and demeanor... Highly creative and adaptable to a variety of people and situations... Work independently and meet deadlines... Able to nurture and direct team spirit and effort... Strong organizational, planning, interpersonal, and communications skills... Pay attention to details, yet can follow-through to goal... Highly motivated, reliable, confident, and committed to professional standards of performance...; Strong communication skills in inter-relating with people -- subordinates, superiors, and customers alike... Ability to manage a great variety of tasks and responsibilities simultaneously and effectively; to motivate personnel to perform at top efficiency levels; to assess needs and establish work priorities; and to exercise prudent judgment in decision-making areas... Career reflects hard work, reliability, competence, and confidence underscored by personal commitment and performance...
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Table of Contents

About This Career & Resumé Guide

Job-Hunting Tools

Resumé Facts

Careful! You May Not Want To Write Your Own Resumé

Who Needs A Professionally Written Resumé?

Addendum Pages: The Other Necessary Self-Marketing Tools

Cover Letters

Opening Paragraph

Summary of Skills

Closing Paragraph

References

Salary History

Personalized Letterhead (Stationery)

What To Do With Your Resume Once You've Got It

Do Your Homework

Identify a Key Person

Fine Tune the Cover Letter

Send It Out Flat

Dealing with Application Forms

Applying for Government Positions

Follow-up After Submission of Resumé

Post-Interview Thank-You Letters

General Principles for Thank-You Letters

Constructing Your Thank-You Letters

(INTRODUCTORY PARAGRAPH)...

RELATE TO NEEDS (2nd PARAGRAPH)...

NEW INFORMATION (3rd PARAGRAPH)...

CALL FOR ACTION (CLOSING PARAGRAPH)...

Keep Notes

Dealing with the Form Letter

Quality, Not Quantity

The On-Going Job Search

Career Insurance

Reducing Lead Time

Your Mindset

The Law of Supply and Demand

Researching Companies & Organizations

The Informational Interview

Questions You Should Ask

General Occupational/Job Description

Personal Factors

Preparation

Opportunities

Interviewing Skills

Attitudes and Behaviors

Employers Favor An Employee Who...

Preparing for the Interview

During the Interview

Questions You Will Probably Be Asked

Some Questions You Should Ask

An Interview Check-List

Resumé Writing

Format and Style

Resumés on the Internet

Buzz Words, Job Related Summary Statements, Miscellaneous Ideas

Summaries Of Qualifications / Synopsis Statements

Business Administration and Management

Administration/Management

Administration

Management

Office Management

Purchasing

Financial Management

Accounting

Credit & Collections

Contracts Administration

Quality Assurance

EEO Compliance

Food & Beverage, Hospitality, Food Service Management

Hotel Services/Sales

Restaurant/Food & Beverage Operations

Restaurant/Food & Beverage Personnel

Restaurant/Food & Beverage Public Relations/Marketing

Food & Beverage Management

Corporate Communications/Public Relations

Corporate Communications

Editing/Writing

Marketing/Sales